Application Support Specialist – Weekend Nights

November 2, 2026

Job Description:

Proactively respond to client issues and maintain active monitoring of client sites
Expedite resolution of requests according to Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
Thoroughly document incidents in the ticketing system
Escalate unresolved issues through appropriate internal channels
Follow monitoring, alerting, and security procedures to safeguard client data and operational integrity
Analyze and troubleshoot network performance metrics
Collaborate with engineering and product development teams to resolve software-related issues
Contribute to the knowledge base and runbooks
Work rotating overnight and weekend shifts to meet customer and business needs

Requirements:

Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
Experience working directly with clinician onboarding on clinical applications
Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
PACS administrator or PACS analyst background preferred

Benefits:

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