Field Service Engineer, Level 3

October 31, 2026

Job Description:

Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools
Diagnose and resolve complex hardware and software issues independently or with engineering teams
Manage escalations and critical customer situations
Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking
Prepare detailed Field Service Reports documenting tool performance, issue resolution, and installation updates
Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development
Support beta programs at customer sites and engineering centers
Provide technical phone support
Participate in on-call rotations as required
Serve as the primary technical contact for customers and ensure exceptional service and satisfaction

Requirements:

Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field; alternatively, an Associate degree or technical certification with 5+ years of relevant semiconductor field service experience
Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments
Working knowledge of semiconductor process and/or metrology inspection equipment
Strong mechanical and electrical aptitude; electronics experience preferred
Familiarity with semiconductor safety, ergonomics, and yield requirements
Basic software troubleshooting skills
Exceptional problem-solving and analytical abilities
Strong written and verbal communication skills; customer-focused mindset
Collaborative team player with the ability to work independently under pressure
Excellent time and project management skills; adaptability in dynamic environments
High attention to detail in documentation and diagnostics
Ability to travel up to 75% domestically and internationally
Must meet visa and site access requirements
Comfortable working in cleanroom environments, including gowning and use of breathing apparatus
Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems
For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3)

Benefits:

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