Help Desk Specialist
<p><strong>Job Overview</strong></p><p>We are seeking an IT Help Desk Technician to provide responsive technical support and help keep workplace technology reliable. You will assist users with computers, software, networks, and mobile devices, resolving issues or escalating them when needed.</p><p><br></p><p>This is an onsite position in Santa Cruz, CA.</p><p><br></p><p><strong>Duties</strong></p><ul><li>Focus on the needs of internal support, tracking and resolving user problems</li><li>Onboard new employees, including adding users to Active Directory, assigning roles and permissions, creation of mailboxes in Office365 and conducting IT orientations</li><li>Computer set-up, maintenance & minor repair</li><li>Perform routine maintenance schedule</li><li>Troubleshoot network connectivity & performance issues as needed</li><li>Diagnose computer problems to determine cause of malfunction</li><li>Track and record issues; establish priority of IT tasks</li><li>Maintain and update hardware & software inventory</li><li>Register and maintain warranty records</li><li>Unpack, connect and test new computers, printers, and other peripherals; disconnect, move, reconnect, and test computers reassigned to new locations; install and test hardware and software upgrades</li><li>Maintain and update hardware & software inventory</li><li>Register and maintain warranty records</li><li>Reaches out to third-party vendors for additional troubleshooting and escalated support requests.</li></ul><p><strong>Skills</strong></p><ul><li>2+ years of hand-on experience working as help desk technician; 2+ years of experience working in Windows based operating systems.</li><li>Proven track record of current computer hardware and hardware repair work</li><li>Understanding of network concepts and theory</li><li>Knowledge of terminal server concepts and theory</li><li>Ability to establish and maintain effective working relationships with those contacted in the course of work.</li><li>Ability to communicate effectively at a non-technical level</li><li>Possess excellent customer service skills</li><li>Computer science/technology degree a plus, but not required</li></ul><p><br></p>