Junior Help Desk Technician

Providing expert IT support remotely, the Junior Help Desk Technician will manage help desk tickets, resolve user issues, and assist customers at The United States Military Academy (USMA) at West Point.

Key responsibilities

• Create and manage help desk tickets for IT support services
• Resolve user issues and escalate tickets as necessary
• Provide direct support for application users by responding to operational problems

Required qualifications

• High school diploma required
• 1+ years of relevant experience
• U.S. Citizenship required
• Background check required