Online Customer Support for Airbnb

Join our dynamic team in Austin, Texas, as an Online Customer Support representative for Airbnb. In this role, you'll provide exceptional service to travelers, ensuring their experiences are memorable. Your ability to communicate effectively and manage time will directly impact customer satisfaction as you handle inquiries and resolve issues. Key Responsibilities Assist customers via online chat and email Resolve booking inquiries and issues Maintain a friendly and approachable tone Support team members during peak times Document customer interactions Meet response time goals Participate in team meetings Required and Preferred Qualifications Some college experience Strong communication and customer service skills Ability to multitask Team player with time management abilities Our casual, welcoming culture fosters professional growth and offers flexibility in the modern workplace. Fully remote - work from anywhere in United States