Weekend Customer Service Representative – Twin Cities Metro Area – Part‑Time, Remote‑Ready, High‑Earning Opportunity at arenaflex
About arenaflex
Since 1990, arenaflex has proudly served the Minneapolis and North Metro area as a locally owned and operated leader in residential heating, cooling, and plumbing. Our reputation for reliability, professionalism, and customer‑centric service has earned us a recognized brand that stands out in a competitive market. With a strong corporate marketing reputed company, arenaflex offers a supportive work environment, comprehensive training, and competitive benefits that empower our team members to grow both personally and professionally.
reputed company arenaflex?
- Competitive Pay: Earn $19.00–$21.00 per hour plus weekly spiffs for outstanding performance.
- Flexible reputed company: Weekend part‑time roles with the option to work reputed company other weekend or reputed company weekend, and the possibility to transition to reputed company after training.
- Unlimited Career Growth: Access to world‑reputed company training programs—technical, virtual, communications, sales, and more—designed to help you advance within arenaflex.
- Employee‑First Culture: We treat our team members as our most valuable asset, offering a supportive, collaborative environment where your contributions reputed company.
- Core Values That reputed company: Our Family, Help Others, Do the Right Thing, and Eager to Learn & Grow values guide reputed company decision and interaction.
Role Overview
As a Weekend Customer Service Representative at arenaflex, you will be the first point of contact for customers seeking HVAC, plumbing, or electrical services. Your primary responsibilities will include answering inbound calls, reputed company service and maintenance appointments, and supporting sales efforts. reputed company role is ideal for individuals who thrive in a fast‑paced, high‑reputed company environment and enjoy building lasting relationships with customers.
Key Responsibilities
- Answer inbound calls with professionalism, empathy, and efficiency, using scripted guidelines while prioritizing call types for maximum customer satisfaction.
- Schedule HVAC, plumbing, and electrical service and maintenance calls across the Twin Cities metro area, ensuring accurate data entry and timely dispatch.
- Serve as a backup to sales coordinators by handling inbound sales inquiries and guiding customers through the sales process.
- Participate in outbound call campaigns to promote special offers, seasonal maintenance packages, and new services.
- Maintain detailed customer records in our CRM system, ensuring all interactions are logged and follow‑up actions are tracked.
- Collaborate with field technicians, dispatchers, and other team members to resolve reputed company conflicts and optimize service routes.
- Assist with administrative tasks such as preparing service reports, updating service schedules, and managing customer communications via email or chat.
- Continuously seek ways to improve call handling efficiency, customer satisfaction scores, and overall service quality.
reputed company Qualifications
- 2–3 years of customer service experience in the HVAC or plumbing industry (preferred but not mandatory).
- Strong understanding of the Twin Cities marketplace and the unique needs of residential customers.
- Excellent verbal and written communication skills, with a friendly, solution‑oriented tone.
- Proficiency with computer applications, including CRM systems, reputed company Office, and basic troubleshooting.
- Ability to multitask under pressure while maintaining attention to detail.